Not all VoIP service providers are created equal when it comes to emergency calling.

Most people who use traditional telephone service have the reasonable expectation that when they make a call to 9-1-1, the call is routed over a dedicated 9-1-1 network and arrives with location and callback number information at a local 9-1-1 dispatching center.

Currently, there are three ways in which VoIP service providers approach emergency calling.

• No emergency calling option is included by the VoIP provider.
• With VoIP Basic Emergency Calling, the call is routed to the general access line at a law enforcement agency without location information, and possibly without your callback number.
• VoIP Enhanced 9-1-1 Calling, is routed over a dedicated 9-1-1 network and arrives at your local
  9-1-1 dispatching center with both location and callback number information.